Privacy Policy

Joseph (Joe) James Biscaha P.A. is an independent Florida real-estate advisor and is the person responsible for the information you submit through this portal. You can reach him directly:

• Email: joe@joesellsmiami.com
• Phone: 786.881.9894

We collect only what's needed to serve you as a client:

• Account details — your name, email address, and phone number when you sign in or are invited to the portal.
• Intake responses — the answers you provide in the onboarding questionnaire (timeline, budget, preferences, pre-approval status, and similar).
• Communication preferences — how and when you prefer to be contacted (email, text, call) and any notes you add.
• Documents — files you upload in response to a document request (e.g., pre-approval letters, IDs).
• Rental offer details — for tenant clients, the unit you want to apply for, target move-in date, occupants, pets, and employment/income details you confirm before we send an offer to a landlord or listing agent.
• Agreements — the retainer or representation agreement you sign, your typed name, your drawn signature, and the resulting signed PDF.
• Scheduling — call bookings and confirmations you make through the portal.
• Payments — for paid consultations, strategy sessions and relocation tours, the payment status and identifier. Card numbers are entered directly into Stripe and never reach our servers.
• Household / collaborators — names and emails of people you invite (e.g., a co-signer or partner).
• Ask Joe AI conversations — questions you type into the in-portal AI assistant and the answers returned, so you can revisit past chats.

The information above is used to:

• Deliver the onboarding workflow and the services you've engaged Joe for.
• Generate, store, and email your retainer or representation agreement PDFs.
• Schedule, confirm, and remind you about calls.
• Send transactional emails such as welcomes, document requests, reminders, and signed copies.
• Power the in-portal Ask Joe AI assistant so you can get quick answers about your transaction.
• Run an automated AI pre-check on documents you upload — for example, detecting the document type and flagging mismatches on IDs, pay stubs, or leases — before Joe reviews them.
• Coordinate multiple transactions on a single client account (e.g., a rental followed by a purchase) so history stays organized.

We do not sell your information, and we do not use it for third-party advertising.

The portal is built on a small set of trusted service providers. Each only receives the information needed to do its job:

• Lovable Cloud — hosting, database, authentication, and file storage for the portal.
• Resend — delivers the transactional emails you receive from the portal.
• Stripe — processes tenant retainer payments.
• SignWell — handles e-signature for buyer and seller agreements.
• Cal.com — powers call scheduling and confirmation.
• Google — provides "Sign in with Google" if you choose to use it.
• Google (Gemini, via the Lovable AI Gateway) — the AI model that powers the Ask Joe assistant and the AI document pre-check. Content sent for analysis (your questions and extracted document fields) is processed only to generate a response and is not used by the provider to train its models.

The portal uses a small number of cookies and similar browser storage to keep you signed in and remember your session. It does not run third-party advertising trackers or cross-site analytics pixels.

If you have more than one active transaction, the portal also stores your currently selected transaction in your browser so it stays in view as you navigate.

Account information, agreements, and related records are retained while you are an active client and afterwards for the period required by Florida real-estate practice and applicable law. You can request deletion of information that isn't required to be retained — see "Your choices" below.

You can, at any time:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Request deletion of information that isn't required to be retained.
• Opt out of non-essential emails using the unsubscribe link at the bottom of any portal email. Transactional emails (e.g., signed agreements, payment receipts) will continue because they are part of the service.

To make any of these requests, email joe@joesellsmiami.com.

Information is encrypted in transit (HTTPS) and at rest by our hosting provider. Signed-in portal pages require authentication, and access is limited to what is needed to serve you. No system can be guaranteed to be perfectly secure, but we take reasonable steps to protect the information you entrust to us.

AI-assisted features send content over encrypted connections to our AI provider only for the immediate task, and that content is not used to train third-party AI models.

The portal is intended for adults and is not directed to anyone under 18. We do not knowingly collect information from children.

When we update this policy we'll change the "Last updated" date at the top. For material changes that affect how your information is used, we'll also notify you by email.

Questions about this policy or your information? Reach out directly:

• joe@joesellsmiami.com
• 786.881.9894